Return Policy

At LensVibe Gym Store, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help make the return process as easy and hassle-free as possible.

1. Return Window: We offer a 30-day return policy from the date of delivery for most items. If you're not fully satisfied with your purchase, simply initiate a return within this timeframe for a refund or exchange.

2. Eligibility for Returns: To qualify for a return, your item must meet the following conditions:

  • It must be unused, in new condition, and in its original packaging.

  • Apparel must be unworn, unwashed, and with all original tags still attached.

  • Equipment and accessories should be free from damage or wear, and in the same condition as when received.

3. Non-Returnable Items: For hygiene and safety reasons, some products are non-returnable, including:

  • Opened or used workout apparel

  • Clearance or sale items

  • Customized or personalized products

4. How to Return: To start a return, please follow these steps:

  • Contact our customer service team at [Customer Support Email] with your order number and reason for return.

  • Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

  • Pack the item securely, ensuring it’s in its original condition, and ship it back to us using the provided instructions.

5. Return Shipping:

  • Return Shipping Fees: You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged product). In such cases, we will provide a prepaid shipping label.

  • Shipping Time: Returns can take up to 7-10 business days to process once received at our warehouse.

6. Refunds & Exchanges: Once your return is received and inspected:

  • If you’ve opted for a refund, it will be processed to your original payment method. Please allow up to 5-7 business days for the refund to reflect in your account, depending on your bank.

  • If you’ve requested an exchange, we will ship the replacement item to you as soon as possible.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [Customer Support Email]. We’ll arrange for a free return and either issue a replacement or provide a refund, depending on your preference.

8. Customer Support: If you have any questions or concerns, our customer service team is ready to assist you. Please don’t hesitate to reach out—we’re here to help you every step of the way.

Thank you for shopping with LensVibe Gym Store! We're committed to providing you with high-quality products and excellent service, and we appreciate your trust in us.